How to appreciate Turbomeca’s success? Very simply, just count the clients. They are more than 2,000 in 140 countries. But on the other hand, 67% of the Turbomeca clients own only one aircraft and 85 % five aircraft or even less.

« Offering to all our clients the same access to our service is not an easy task » sums-up Didier Desnoyer, VP Operator Support.
« Even if the operators' needs are quite different and specific, we have to offer to all of them the same level of quality. Without proximity with the client, you cannot provide the quality he expects from you ».
Today’s trend is the development of the support-by-the-hour that allows the clients to control his maintenance cost. 30 % of the Turbomeca operators already adopted this type of support and Turbomeca’s objective is to reach the 50%.
As regard to proximity, Turbomeca has adapted its organization. Field Reps were 18 at the end of 2002, they are now 31. They are in charge of the relations with the clients and also play the adviser part. About 50 TSC (Turbomeca Service Center)-based Field Technicians, attached to the 19 Turbomeca-approved service stations, form the New Rapid Response Teams and support the Field Reps.
« We are not looking for monopolistic situation, points out Didier Desnoyer. In matter of support, our customers wants to have the choice ».

Other tools are available: hot line 24/7, customers councils organized by Turbomeca to meet operators groups. The website TOOLS (Turbomeca Operator On Line Support) is also one point of the service to the client. More than 1,000 operators already subscribed.
The first Turbomeca Logistics Hub is now open at the Roissy Charles de Gaulle airport, that allows Turbomeca to guarantee within 24 hours max, AOG delivery worldwide to the operator’s closest international airport. Additional logistics hubs are under evaluation